Who is Tenia Hill? Teen, 16, calls 911 during McDonald’s armed robbery — dispatcher mom answers call

Tenia Hill

A 16-year-old girl working at a McDonald’s in New Orleans dialed 911 from the freezer to report an armed robbery, only to discover it was her mother on the other end of the line.

Tenia Hill phoned 911 while her mother, Teri Clark, was working a late-night shift at the dispatch center on Oct. 17, according to WDSU News.

Who is Tenia Hill? Teen, 16, calls 911 during McDonald’s armed robbery — dispatcher mom answers call

“I was in a state of shock,” her mom told the outlet.

Clark recalled asking her daughter for the McDonald’s location and receiving the response, “It’s me, Tenia… on Claiborne… “Please, Mama!”

According to WDSU, an armed woman entered the fast food restaurant and locked Hill and other employees in a freezer. The restaurant provided a recording of the 911 call and surveillance video.

“Mama, please hurry up, she got a gun,” Tenia Hill told her mother during the call.

Who is Tenia Hill? Teen, 16, calls 911 during McDonald’s armed robbery — dispatcher mom answers call

Clark, who has worked with Orleans Parish Communication District for 24 years, then instructed her daughter to give a description of the suspect.

“What broke me down was when my child said, ‘We’re in the freezer.’ And I said, ‘The freezer?’ … While I was taking the call, tears coming down my face, but I am still trying to do my job,” Clark said.

Who is Tenia Hill? Teen, 16, calls 911 during McDonald’s armed robbery — dispatcher mom answers call

Clark was able to keep her daughter calm throughout the terrifying ordeal and summon officers from the New Orleans Police Department to the scene.

Hill recalled feeling “really scared” and saying she never expected to be robbed at gunpoint at her first job.

“I was very worried because I didn’t want my mom to have to bury her youngest child. I could have lost my life, but she saved my life. I was very happy,” Hill said.

Who is Tenia Hill? Teen, 16, calls 911 during McDonald’s armed robbery — dispatcher mom answers call

Clark’s employer praised her ability to carry out her job despite the stressful conditions.

“If I could clone Teri I would,” Tyrell Morris, the executive director of the communication district, told WDSU. “I would remind everyone we have people under the headset that have feelings and emotions. We are committed to your safety 365 days a year even when it’s our own child.”

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